Bookings & Packages
1. How can I book Wooden Memory for my event?
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To secure your booking, we require a 50% deposit. Once payment is received, your date will be officially reserved. The remaining balance is due as per our terms and conditions (usually one week before the event).
2. What are your main packages?
Our most popular option is the Memory Maker Deluxe Package, which includes:
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4 hours of service
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Unlimited photo prints
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Instant digital copies
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Friendly attendant
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Custom print design
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Backdrop and props
3. Can we customise a package?
Absolutely! We can tailor the service duration, setup style, or design to fit your event perfectly, from weddings and galas to corporate functions and church celebrations.
Design & Theme
4. How do you design the photo print template?
We create two draft options based on your wedding invitation, event colours, or theme. You’ll receive the designs around two weeks before your event for review and approval.
5. Can we choose our own font or logo?
Yes! If you created your design using Canva, you can share the project link with us. Otherwise, please send any fonts, logos, or graphic elements in PNG format.
6. Can we include our event hashtag or names on the print?
Definitely, we’ll happily include any text, names, or taglines you want.
On The Day
7. How early do you arrive for setup?
We typically arrive 60 minutes before service start time to ensure everything is ready and running smoothly before guests arrive. Setup time is not counted as part of your service duration.
8. What are your space and power requirements?
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Photo booth: 2x2 meters of clear space and access to one power outlet.
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360 video booth: Minimum of 2x2 meters, preferably on a flat surface.
If the venue has stairs or limited access, please let us know in advance, as we may require assistance due to the size and weight of our equipment.
9. Do you provide an attendant?
Yes! Every package includes a friendly and professional attendant to assist guests, manage printing, and ensure everything runs smoothly.
10. How long does setup and pack-down take?
Setup takes around 45–60 minutes, and pack-down takes about 30 minutes.
Printing & Digital Files
11. How many prints do guests receive?
Each session includes two printed photo strips (3 photos each)
and a digital copy instantly available via QR code or link.
12. Can guests request extra prints?
Yes, unless otherwise specified in your package.
13. How long will the online gallery be available?
Your event’s digital gallery will remain active for two months after the event.
You can download and share all the photos during that time.
14. What’s included in the guestbook?
Our Deluxe Package includes a beautiful guestbook where your guests can leave handwritten messages beside their photo prints, a timeless keepsake full of laughter and memories.
Venue, Parking & Logistics
15. What do you need from the venue?
To ensure a smooth setup, we’ll need:
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Contact person on site with phone number.
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A map or layout showing where to set up.
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Parking and loading access (preferably close to the venue entrance).
16. Do you need reserved parking?
Yes, for large or heavy equipment (especially the 360 booth), the customer must arrange a parking or loading area close to the venue.​
Payments & Fees
17. What payment methods do you accept?
18. Is there a travel fee?
We accept bank transfers. Details are provided in your quotation or invoice.
Yes, a $50 travel fee applies to events located more than 25 km from Melbourne CBD.
19. What happens if we have more than 100 guests?
For events with over 100 guests, a $50 surcharge applies to cover additional printing and materials.
After the Event
20. When will we receive the photos and videos?
You will receive an email with your download link within 2 days after the event.
All photos, videos and GIFs will remain available for download for two months from the date the link is sent.
21. Can we share the content on social media?
Of course! Tag us on Instagram @wooden.memory.au we love seeing your celebrations and happy faces.